We respectfully keep the privacy of all our clients. In no way will we ever share or sell any information including email, phone numbers, address, appointments, service info, etc about our clients with other clients, companies or any other entity.
Scheduling & Cancellations
To schedule your appointment or consultation with us, simply call our salon or drop in. While visiting our salon & spa your technician will accommodate you with your next appointment when completing your visit with us that day. For cancellations we would appreciate 24-48 hours notice. Repetitive cancellations may result in a charge of services scheduled.
Product Return Policy
If you are not 100% satisfied with your product purchase please return it with in 30 days of purchase and we would be happy to exchange it for another product. Any product with less than 80% of remaining product will not be exchanged.
Our technicians follow a thorough consultation to understand and achieve 100% satisfaction. Our intent is to satisfy all of our clients all of the time within realistic expectations. If you are not satisfied with your service and feel your technician didn’t follow thru with what was agreed on during your consultation. Please contact us immediately and know we take this seriously. As this is a service performed upon interpretation and not as simple as returning a product. Any service adjustments would have to be scheduled within 7 days of original service date. We do not refund services but will rectify the problem thru a service correction. Some services can not be redone or maybe be done in partial according to what is needed.
Payment & Gratuity
We accept most methods of payment by cash, check, & credit card including Master Card, Visa, Discover and American Express. Please be advised there is a $25 return check fee. Prices are subject to change without notice. Salon hair services may be of additional charge other than stated due to special blow drying services or additional chemical product used to accommodate hair length & thickness. Gratuity is not included in your service total, you may leave a gratuity for your technicians, with your technicians or drop in the tip box.
Voucher and Certificate Purchases thru Authorized Online Company
At times we do use an authorized Third Party company to advertise our promotional certificates online. Please know you are purchasing the certificate or voucher with that company not Artistex Salon & Spa. The promotion purchased as a certificate expires, however the amount paid for the promotional certificate never expires. Expired Promotional Certificates can be used for the amount paid toward any salon or spa service, excluding taxes & gratuity. We will only honor these certificates to first time clients. HOWEVER TO ALL OUR CURRENT CLIENTS YOU MAY PURCHASE THE SAME PROMOTIONAL CERTIFICATE HERE ON OUR SITE! YOUR NOT MISSING OUT ON ANYTHING, NO WORRIES! WE JUST WANT YOU TO PURCHASE DIRECTLY FROM US! PURCHASE PROMOTIONAL CERTIFICATES