Here is what you can expect visiting post Covid-19

Thank you for having patience with us! We miss all of you and look forward to seeing you all soon! We had to make adjustments to our normal business practices to ensure the priority of keeping clients and employees as safe as possible. The salon will operate differently as we navigate through this new normal and we understand you may choose to wait. 

Preparing for the reopening and some of the necessary changes has forced choices that weigh heavy on all of as at Artistex. As a team concerned about the safety of clients and of our families, some vulnerable, as we return to work is no easy task. Many of our team members have decided to wait until they feel safer and expected to return to work mid-late June. It is for this reason we will officially reopen hair services on June 15th. It is understood that this may cause some an inconvenience and disappointment. We hope it is received with the best of intentions to keep us all safe and employees most comfortable as they return to an unknown working environment. As a business owner, this pandemic has presented some impossible choices but I stand behind my employees and will support their needs as much as possible as we move past this. I am hopeful for your understanding and support through this unprecedented time. 

We will be updating our website www,artistexsalon.com, the Artistex APP, social media @artistexsalonspa and voicemail 203-222-0344 as updates become available. During a shutdown period we regularly check voicemail and email remotely from home. We will respond on our next open business day or respond via email within 24-48hrs. When communicating please provide your full name, telephone number and email so we are able to successfully identify you in our system. Below is information that may answer most of your questions. During a shutdown, it can be a chaotic and very difficult time for all of us. Please have patience with us as we will always do our best to communicate. In the meantime please stay safe and well!

We will officially reopen for hair services the week of June 15th by appointment only, as per state mandate walk-in service of any kind is currently not allowed. All business and services will be conducted by appointment only. Spa services will be available sometime in late June or Early July. All clients are responsible to learn of the state requirements and apply them while visiting with us.

Curbside will be available during open business hours Tuesday - Sunday

How to use CURBSIDE;

• Purchase your products on our website and select pickup as your method of delivery.
• Email or call us ARTISTEXSALON@OPTONLINE.NET to schedule a pickup during business hours. Please schedule a time as we are only open by appointment during the Covid-19 pandemic.
• Pick up your products at the scheduled time. Pull up to door and we will bring out the products.

All memberships going forward have been canceled as of March 18th, 2020. Once we are open for regular business, new memberships can start again with new start dates. Any membership with benefits or time left in partial months etc, because of the march 18h cancelation will be carried over for use for the month we re-open.  

Packages and certificates purchased at a promotional price with expiration date of March 18, 2020 or later, will be extended at the minimum for the duration of the temporary shutdown. Artistex Gift Cards and certificates with monetary values do not expire. 

Our online booking system is open for scheduling. You are welcome to book online. Please take notice of all state requirements for businesses reopening and client requirements while visiting with us. It will be the client responsibility to apply all requirements during visits. Considering state mandated requirements we may have to adjust your appointment and therefore may not be able to guarantee the availability. We will contact you immediately during business hours, if we need to adjust your appointment to satisfy state requirements. 

To best protect everyone, the Artistex team will not be making house calls during a shutdown period. It is against policy to schedule a home visit without the knowledge of Artistex. House calls made without proper preparations and regulations can result in state licenses being revoked. Not utilizing proper policy could create an unknown and potentially unsafe work environment. Some of our team member have extremely vulnerable relatives living at home and can not take this risk. 

We understand this is a popular request and we are available to accommodate request with strict protocols. Services will be performed outside in a shaded area or open garage for proper ventilation. For your safety and ours, service providers are never allowed to enter your home. Therefore, services requiring a shampoo rinse will be done by the client to themselves. If this is not comfortable, we suggest waiting until its a safer time to visit for services. Follow the link below for additional suggestions and service solution while home.  

We will send an email as necessary to update clients of potential changes to business practices, Covid-19 shutdowns, state mandated relation changes and any other news regarding Artistex Salon & Spa. If we do not have your email please check our website for updates or download our Artistex APP for free. Available on Apple Store, Google Play Store and Amazon.

Look for our posts on Facebook Artistex Salon & Spa and Instagram @artistexsalonspa about updates, promotions and fun tips.

Visit our Sanitation Practices page to learn our current sanitation practices. Learn the new sanitation practices we have implemented since the Covid-19 crisis.