Here is what you can expect visiting post Covid-19

Masks keep us working! The health issues associated with sickness can bring major inconveniences to our business and technicians, which is never a positive scenario. During the upcoming winter months and holidays, we will continue to require a mask while receiving services in close proximity to the technician and while visiting shared spaces, in accordance with our Covid-19 guidelines. Services in private rooms, such as Facial and Massage Services, do not require masking while in the rooms since these areas are equipped with filtration units that clean five times the amount of our room sizes. We will revisit the mask requirements in early Spring of 2023, once we are past the cold and flu season. Thank you for your understanding and for respecting our commitment to salon safety practices, which allow us to stay operational and as healthy as possible. 

For updates, please check our website, the Artistex APP, social media @artistexsalonspa, or call our voicemail at 203-222-0344. We will also send emails for urgent updates or changes to appointment scheduling requirements. If you have opted out of receiving emails, please take the initiative to visit our communication options to view the information normally sent via email. Artistex will not be responsible for any miscommunication or misinformation. Below is information that may answer most of your questions while visiting us in the salon, as well as home solutions for those who are not visiting us just yet. We appreciate your patience during these challenging times.

We are officially reopening for all services while adhering to the Covid-19 guidelines set by the state, so please read them prior to your visit. Appointment scheduling helps us prepare and ensure adequate availability for services, but we also welcome walk-ins. As state capacity restrictions and requirements evolve, we encourage clients to make appointments or call ahead to stay informed about any changes that could affect service availability. All clients are responsible for understanding and following the state requirements during their visit, in line with our salon safety practices.

Curbside service will be available during our open business hours from Tuesday to Sunday, in accordance with Covid-19 guidelines to ensure salon safety practices.  

How to use our CURBSIDE service:  

1. Purchase your products over the phone or on our website and select pickup as your method of delivery.  

2. For appointment scheduling, email or call us at ARTISTEXSALONSPA@GMAIL.COM to arrange a pickup during business hours.  

3. Pick up your products at the scheduled time. Just pull up to the door, and we will bring out your order.

All memberships have been canceled as of March 18th, 2020, in accordance with Covid-19 guidelines. Once we reopen for regular business, new memberships can begin with updated start dates. Any membership that had benefits or time left in partial months due to the March 18th cancellation will be carried over for use in the month we re-open. Please note that we will implement appointment scheduling and salon safety practices to ensure a safe environment for everyone.

Packages and certificates purchased at a promotional price with an expiration date of March 18, 2020, or later, will be extended for at least the duration of the temporary shutdown, in accordance with our Covid-19 guidelines. Artistex Gift Cards and certificates with monetary values do not expire. Additionally, packages purchased since the start of the pandemic will not be extended unless another shutdown occurs for any reason. We encourage clients to follow our salon safety practices during appointment scheduling to ensure a safe experience.

Our online booking system is now open for appointment scheduling. You are welcome to book online. Please be aware of all state requirements for businesses reopening, as well as the Covid-19 guidelines and client requirements while visiting with us. It is the client's responsibility to adhere to these requirements during their visits. Considering state mandated requirements, we may need to adjust your appointment, and therefore, we may not be able to guarantee availability. We will contact you immediately during business hours if we need to modify your appointment to comply with state requirements. 

A credit card is required to secure your appointment online. The card will be charged if cancellation occurs without notice, but it does not need to be used as a form of payment at the time of service. We appreciate your understanding as we implement our salon safety practices.

We understand that appointment scheduling for services is a popular request, and we are available to accommodate this while adhering to strict Covid-19 guidelines. Our services will be performed outside in a shaded area or open garage to ensure proper ventilation. We provide heaters if necessary. For your safety and ours, service providers are never allowed to enter your home. Services that require a shampoo rinse will need to be done by the client themselves. If this is not comfortable, we suggest waiting for a safer time to visit for services. Follow the link below for additional suggestions and service solutions while at home.

Please respect that scheduling a home visit without the knowledge of Artistex is harmful to the sustainability of the business and the job security of our employment team. House calls made without proper preparation, liability, and regulation can result in state licenses being revoked. Not utilizing proper salon safety practices could create an unknown and potentially unsafe work environment. Home visits scheduled through Artistex are fully insured.

We will send an email as necessary to update clients on potential changes to our business practices, including Covid-19 guidelines, salon safety practices, state mandated regulation changes, and any other news regarding Artistex Salon & Spa. If we do not have your email, please check our website for updates or download our Artistex APP for free, available on the Apple Store, Google Play Store, and Amazon. 

Be sure to follow our posts on Facebook at Artistex Salon & Spa and on Instagram @artistexsalonspa for updates, promotions, and fun tips, including information on appointment scheduling.

Visit our Sanitation Practices page to learn about our current sanitation practices and the new salon safety practices we have implemented since the Covid-19 crisis. You can also find information on appointment scheduling that aligns with our Covid-19 guidelines.