Here is what you can expect visiting post Covid-19

Thank you for having patience with us! We miss all of you and look forward to seeing you all soon! We had to make adjustments to our normal business practices to ensure the priority of keeping clients and employees as safe as possible. The salon will operate differently as we navigate through this new normal and we understand you may choose to wait. 

Preparing for the reopening and some of the necessary changes has forced choices that weigh heavy on all of as at Artistex. As a team concerned about the safety of clients and of our families, some vulnerable, as we return to work is no easy task. Some of our team members have decided to wait until they feel safer and expected to return to work mid year 2021. It is understood that this may cause some an inconvenience and disappointment. We hope it is received with the best of intentions to keep us all safe and employees most comfortable. As a business owner, this pandemic has presented some impossible choices but I stand behind my employees and will support their needs as much as possible as we move past this. I am hopeful for your understanding and support through this unprecedented time. 

We will be sending emails and updating our website, the Artistex APP, social media @artistexsalonspa and voicemail 203-222-0344 with updates and as state requirement changes are made. We hope a shutdown is not necessary but should there be another shutdown period we regularly check voicemail and email remotely from home. We will respond on our next open business day or respond via email within 24-48hrs. When communicating please provide your full name, telephone number and email so we are able to successfully identify you in our system. Below is information that may answer most of your question while visiting with us in salon and home solutions for those not visiting with us just yet.

We are officially reopen for all services when following the state requirements, please read prior to visiting. Appointments help us to be best prepared and provide adequate availability for services but we are are accepting walk-ins. As state capacity restrictions and requirements change we encourage appointments or to call ahead for any changes that could impact service availability. All clients are responsible to learn the state requirements and apply them while visiting with us.

Curbside will be available during open business hours Tuesday - Sunday

How to use CURBSIDE;

• Purchase your products over the phone or on our website and select pickup as your method of delivery.
• Email or call us ARTISTEXSALONSPA@GMAIL.COM to schedule a pickup during business hours.
• Pick up your products at the scheduled time. Pull up to door and we will bring out your order.

All memberships going forward have been canceled as of March 18th, 2020. Once we are open for regular business, new memberships can start again with new start dates. Any membership with benefits or time left in partial months etc, because of the march 18h cancelation will be carried over for use for the month we re-open.  

Packages and certificates purchased at a promotional price with expiration date of March 18, 2020 or later, will be extended at the minimum for the duration of the temporary shutdown. Artistex Gift Cards and certificates with monetary values do not expire. 

Our online booking system is open for scheduling. You are welcome to book online. Please take notice of all state requirements for businesses reopening and client requirements while visiting with us. It will be the client responsibility to apply all requirements during visits. Considering state mandated requirements, we may have to adjust your appointment and therefore may not be able to guarantee the availability. We will contact you immediately during business hours, if we need to adjust your appointment to satisfy state requirements. 

We understand this is a popular request and we are available to accommodate request with strict protocols. Services will be performed outside in a shaded area or open garage for proper ventilation. We supply heaters if necessary. For your safety and ours, service providers are never allowed to enter your home. Services requiring a shampoo rinse will be done by the client to themselves. If this is not comfortable, we suggest waiting until its a safer time to visit for services. Follow the link below for additional suggestions and service solution while home.  

Kindly respect that scheduling a home visit without the knowledge of Artistex, is harmful to the sustainability of the business and the job security of its employment team. House calls made without proper preparation, liability and regulation can result in state licenses being revoked. Not utilizing proper policy could create an unknown and potentially unsafe work environment. Home visits scheduled through Artistex are fully insured.

We will send an email as necessary to update clients of potential changes to business practices, Covid-19 shutdowns, state mandated relation changes and any other news regarding Artistex Salon & Spa. If we do not have your email please check our website for updates or download our Artistex APP for free. Available on Apple Store, Google Play Store and Amazon.

Look for our posts on Facebook Artistex Salon & Spa and Instagram @artistexsalonspa about updates, promotions and fun tips.

Visit our Sanitation Practices page to learn our current sanitation practices. Learn the new sanitation practices we have implemented since the Covid-19 crisis.